Kory Z.

​

 

Summary of Qualifications

• Six years staffing industry experience as a franchisee owner, selling services to corporate and mid-small size businesses resulting in an 81% increase in account base.

• Experienced sales professional using product expertise, listening, enthusiasm, trustworthiness, optimism, and persistence to build pipeline and close sales. 

• Demonstrated ability to successfully manage, motivate and train a team.

• Proficient in handling customer service issues to client’s satisfaction, resulting in customer retention and increased revenues.

• Creative problem solver with the ability to effectively balance the needs of a company with corporate revenue expectations.

 

Work Experience

​

Britiff Enterprises Inc., Louisville, KY 9/08 to 3/10

First Assistant Manager

• Create and implement marketing programs to increase bottom line profits through suggestive selling.

• Train and develop staff while monitoring business objectives and identifying areas for improvement.

• Identify service and efficiency issues while resolving customer complaints, focusing on business retention and customer satisfaction.

• Consistently identify ways to improve productivity and decrease costs.

• Coach staff on performance issues ranging from productivity to attendance and team-building.

• Oversee operations and ensure positive customer experience and generate repeat business.

 

 

 

 

 

 

 

 

Express Personnel Services, Carbondale, IL 09/02-11/07

Operations Manager/Franchisee

• Sold services and successfully managed a fully functioning human resources center while supervising staff, monitoring training programs, developing recruiting strategies, and tracking profit and loss statements.

• Conducted field cold calls to assess client needs and increase awareness of services.    

• Successfully used inside sales practices to grow and place a pool of qualified applicants resulting in cost savings to our customers and increased customer satisfaction. 

• Effectively broadened client base and brand awareness through relationship building.

• Educated client hiring managers on human resource trends and workplace issues through teleconferences, seminars and newsletters.

• Consulted hiring managers on ways to decrease turnover and increase profits associated with employee relations and job placement.

• Coordinated and conducted job interviews for open positions within a wide array of industries including office services, manufacturing, healthcare, law, finance, and education and information technology.

• Responsible for all workers compensation claims including accident investigations, reporting, case follow up and documentation. Maintained a “return to work” program for all associates receiving workers compensation.

• Participated in Illinois unemployment hearings. Documented all events leading up to the claim including counseling, termination letters and documentation of work refusals.

• Managed P&L including bill and pay structures for clients; monitoring receivables, collections, and overall gross margin profits.

 

 

 

 

 

 

 

 

West Teleservices, Carbondale, IL 07/99-08/02

Operations Team Leader

• Managed and trained a team of 50 telemarketers.

• Sold AT&T telecommunication products nationally and was recognized as being in the top 5 producers for overall company sales.  .

• Effectively created and implemented sales initiatives, increasing sales by 500%.

• Responsible for preparing reports, tracking progress toward sales goals and performance measures for telemarketing team.

• Identified need and assisted in training and staff development.

• Led training sessions on sales techniques and overcoming customer objections.

• Coached and mentored employees on performance issues.

 

 

 

 

 

Education    

Bachelor of Arts, History, August 2008

Southern Illinois University, Carbondale, IL

​

​