Store Manager

Carlos A.

Summary of Qualifications

Six years staffing industry experience as a franchisee owner, selling services to corporate and mid-small size businesses resulting in an 81% increase in account base.
Experienced sales professional using product expertise, listening, enthusiasm, trustworthiness, optimism, and persistence to build pipeline and close sales.
Demonstrated ability to successfully manage, motivate and train a team.
Proficient in handling customer service issues to client’s satisfaction, resulting in customer retention and increased revenues.
Creative problem solver with the ability to effectively balance the needs of a company with corporate revenue expectations.

Work Experience

Britiff Enterprises Inc., Louisville, KY 9/08 to 3/10

First Assistant Manager

Create and implement marketing programs to increase bottom line profits through suggestive selling.
Train and develop staff while monitoring business objectives and identifying areas for improvement.
Identify service and efficiency issues while resolving customer complaints, focusing on business retention and customer satisfaction.
Consistently identify ways to improve productivity and decrease costs.
Coach staff on performance issues ranging from productivity to attendance and team-building.
Oversee operations and ensure positive customer experience and generate repeat business.

Express Personnel Services, Carbondale, IL 09/02-11/07

Operations Manager/Franchisee

Sold services and successfully managed a fully functioning human resources center while supervising staff, monitoring training programs, developing recruiting strategies, and tracking profit and loss statements.
Conducted field cold calls to assess client needs and increase awareness of services.
Successfully used inside sales practices to grow and place a pool of qualified applicants resulting in cost savings to our customers and increased customer satisfaction.
Effectively broadened client base and brand awareness through relationship building.
Educated client hiring managers on human resource trends and workplace issues through teleconferences, seminars and newsletters.
Consulted hiring managers on ways to decrease turnover and increase profits associated with employee relations and job placement.
Coordinated and conducted job interviews for open positions within a wide array of industries including office services, manufacturing, healthcare, law, finance, and education and information technology.
Responsible for all workers compensation claims including accident investigations, reporting, case follow up and documentation. Maintained a “return to work” program for all associates receiving workers compensation.
Participated in Illinois unemployment hearings. Documented all events leading up to the claim including counseling, termination letters and documentation of work refusals.
Managed P&L including bill and pay structures for clients; monitoring receivables, collections, and overall gross margin profits.

West Teleservices, Carbondale, IL 07/99-08/02

Operations Team Leader

Managed and trained a team of 50 telemarketers.
Sold AT&T telecommunication products nationally and was recognized as being in the top 5 producers for overall company sales. .
Effectively created and implemented sales initiatives, increasing sales by 500%.
Responsible for preparing reports, tracking progress toward sales goals and performance measures for telemarketing team.
Identified need and assisted in training and staff development.
Led training sessions on sales techniques and overcoming customer objections.
Coached and mentored employees on performance issues.

Education

Bachelor of Arts, History, August 2008

Southern Illinois University, Carbondale, IL